At VOYJ, we understand that the way your personal information handled should be given its due importance. Therefore, we are always cautious before using and disposing your personal information.
This Privacy Policy aims to highlight the types of personal information that we may be collecting, when you use our services along with the measures which are undertaken to safeguard information which you provide with trust to us. We strongly believe that this shall help you to make an informed decision about the safety of the information provided to us by you.
However, we would like to draw your kind attention towards the fact that this Private Policy is subjected to be updated from time to time and you shall be solely responsible for keeping yourself aware about the changes brought from time to time.
The type of personal data we collect:
Keeping in consideration, the circumstances and the service which you wish to undertake with us, we seek to collect your personal data which can include:
If you visit our website, we are liable to collect that information that may not be personal to you in order to improve the experience of our customers. This can include information dealing with the pages you visit, your IP address, browser type and language, date and time of your visit. Kindly note that we cannot identify you, using this information and some of this may be collected using cookies.
Furthermore, when you travel with us, we wish to record your experience with us in the form of audios and videos to provide it in our brochures, social media platforms, websites or any other medium through which we seek to advertise in the future. However, if you are not comfortable with this, please feel free to bring this in notice of management while booking the service with us.
How do we collect the personal information?
You may volunteer to provide this information when you wish to enquire about our services, make a booking, connect us via social media or contact us under any circumstances to assist you.
We may also receive your personal information through third party sources. These can include the people booking on your behalf, market research, from partners performing services on our behalf or from insurance and medical staff in time of need when or where they/we need to act on your behalf.
Why do we collect your personal information?
We collect the above discussed types of personal information through various mediums to carry out various business activities and to ensure the quality oriented delivery of the service opted by you. The purposes for which we may collect, use and disclose your information may include administrative services which include booking of the tour, enriching our relationship with you, for the purpose of research and analysis, to identify and guide you regarding the services which you might be interested in or some other needful purposes which might be extremely useful for us.
The information like email address provided by you to us while making an online booking, would be retained with us even in the case where the booking hasn’t been confirmed . We ensure that all the information is collected using secure service provider and this is just to fulfil the purposes brought to your notice by us. Kindly feel free to contact us in case you wish to destroy any personal data collected by us.
Who do we disclose this personal data to?
We may under considerable circumstances reserve the right to disclose your personal data to our employees, contractors or third party service providers for the sole purpose of smooth functioning and expansion of our business. We seek to provide your information to any external party with extreme caution and solely as an agent provider not as principal holders.
Presence of links to other websites:
Also, we wish to bring to your kind notice that the links to third party websites, micro website or analytical tools, not controlled or owned by us and we shall not be liable for the claims made by them. You are kindly requested to check the status of these sources before using them. As a word of caution, we recommend you to kindly read their terms of privacy policy as a precautionary measure.
Lodging a complain
Under no circumstances we wish to breach your privacy. However, in the case you feel that your personal information hasn’t been safeguarded, please feel free to bring it to our notice and be assured that required steps would be taken after proper investigation of the issues raised in the complaint lodged by you. We reassure you that all the updates regarding your complaints shall be delivered to you at the earliest.